Posted by Brent on Thursday, May 28, 2015
I've gotten several calls recently about users who were confused when they where notified of available holds but could not find them on their bookshelf.
When you place holds for eBooks and eAudioBooks, you have the option of being notified via email and to have Overdrive check the book out automatically when it becomes available. We learned in a previous Overdrive Tips post that there are actually two bookshelves. The ebook will be checked out to your library bookshelf waiting to be downloaded. See this article on how to find these items that have been checked out.
If you did not select the "automatically borrow this item when it becomes available" then the items will be found on your holds list. You have 3 days to retrieve the hold before it moves on to the next patron. Here is how to find that list. You can then manually check out the held title.
If you want more help we have time and staff dedicated each week to answer your questions about Overdrive in Drop-In Tech Help. Once again, good luck and enjoy your eBooks!
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