Library Closure FAQ

How long will the Library and Bookmobile be closed?

At this point we are closed until further notice. We are continually monitoring COVID-19 health guidelines and will announce a date when we have assurance we can safely return to the building.

Can I still contact the Library with my questions?

Library staff are answering phone, email, and chat questions from 10:00 am to 6:00 pm Monday through Friday. Please call 319-356-5200 or reach us through icpl.org/ask for help!

Can I sign up for a library card while you’re closed, so I can use the digital library?

Yes! We can create library cards remotely for people living in Iowa City, Hills, University Heights, Lone Tree, or rural Johnson County. Get started by filling out the form at icpl.org/register and contact us after completion. 

I forgot my PIN/password.  Can I reset it?

Yes, you can reset it yourself.  You will receive an email with a link to create a new PIN/password. For questions, reach us through icpl.org/ask.

Should I return my checkouts?

We encourage everyone to keep their checkouts at home until the Library reopens. Currently the return location attached to the building is open, but nothing will be checked in while we’re closed. The remote book drops on 1st Ave and Mormon Trek are locked.

Can I renew my checkouts?

All due dates will be automatically extended to three weeks after any future reopen date.

Can I place a hold on available library items? 

We have turned off this feature since staff are not in the building to pull these items for future pickup. 

Will I miss picking up my holds?

All currently available holds will have a pick-up date of one week after we reopen.

Can I request a new interlibrary loan while you’re closed?

Interlibrary loan service is suspended until the Library reopens.

Can I renew or return my interlibrary loan that’s due?

Due dates for interlibrary loan materials have been extended.  Please keep those materials until the Library reopens.

Why aren’t you offering curbside pickup?

For now our focus is keeping staff safe by working remotely and our patrons safe by limiting potential exposure. We will be sure to make an announcement when any new service is unveiled and look forward to seeing you all again at the library! You can read our Director's update for more information behind the decision.