Posted by Brent on Tuesday, Dec 30, 2014
Often patrons are surprised to find out that we offer free "Tech Help" sessions every week at the library. This is a great place to learn how to do something new with your laptop or figure out some feature on your new tablet. We get all levels of users from people who are trying to learn how to use the mouse for the first time to others who need help with editing a video. We get a large variety of questions in Drop In Tech Help.
For example, One of our regulars has been working on scanning family photographs going back for years. She drops in regularly with her box of photos and a thumb drive and has patiently worked through her whole stack. Periodically she gets stuck or needs help modifying a photo.
Other users have one or two quick questions. One user had trouble finding the flashlight app on his phone.
Sometimes we help people fill out job applications. If you have never used a computer before it can be intimidating to figure out how to open a browser, much less navigate the multiple steps it takes to first find the online application, register for the site and fill out multiple forms.
One of our users needed help submitting her poems to an online poetry competition.
Another asked for help uploading songs to BandCamp, an online music sharing site.
One of the most common tasks is to help people set up their mobile devices to use our e-Books, e-audiobooks and e-magazines. These services are pretty user-friendly, but those initials steps can be tricky. We will be glad to get you started.
Periodically, we get requests to fix a laptop or other device. Unfortunately we can't help with requests to repair hardware problems. For some software problems involving virus or malware removal, we can't fix them for you, but we usually try to suggest some software for tackling the problem and will even help you get it installed and configured.
In January, we are hosting some special Saturday Editions of ICPL Tech Help. If you got a new gadget over the Holidays that's got you perplexed, bring your questions and the gadget down to the Library and we will try to help. We hope to see you there.
Saturday, January 10 and January 17, 2015
10:00 a.m.-12:00 p.m.
ICPL Computer Lab
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